Our Impact

Leadership Development Builds Capacity and Enhances the Culture

In 2008, one of King Arthur’s strategic goals was to deepen
the company’s leadership capacity and to develop a succession plan, even though no one on the senior team was approaching retirement.

Organization Type

Employee Owned, Social Purpose Businesses

Number of Employees


Client Since




Services Delivered

  • Customized Leadership Development
  • Team Building

Goals of Engagement

  • Develop a set of leadership competencies and identify behaviors that reflect how each competency would be demonstrated at the level of individual contributor, manager, and senior leader.
  • Assist in the design of a process for building employees’ understanding of the competencies and the application of each to their everyday work experience.
  • Design and facilitate a leadership development program to strengthen the leadership skills and knowledge of managers and strengthen the relationships of managers across departments.
  • Enhance managers’ skills such that they could take on more responsibilities, freeing members of the senior team to spend more time on strategic issues.
  • Work with the senior team to develop a succession planning process for critical senior-level positions.

The Result

  • A clearly articulated and widely understood set of leadership competencies and behaviors that are becoming part of the performance feedback process.
  • Built much stronger relationships among managers across departments.
  • Managers that are ‘doing’ less and leading more, using their resources more effectively.
  • Changes in internal processes such as better planned and more productive meetings Improved communication between the senior team and the managers.
  • Put in place a succession process for all critical senior positions.